ICT Technician

About UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.The RoleThis is a hands-on ICT service delivery role, critical to the provision of excellent customer service across CHL.Key responsibilities include but are not limited to:Provide personalised support on hardware and software problems.Provide desktop, server and application support within Microsoft AD and Office 365 environments and across many technologies.Support Terminal Services, Citrix and AVD environments hosted in the cloud.Assist with installation and configuration of Servers, Networks and other IT equipment.Work with a highly experienced team to maintain a best practice environment.Participate in an on-call roster approximately 1 week in 4. Provide additional appropriate support to wider team and organisation.This role will require you to be onsite every day to ensure that timely onsite and national support is available.About YouYou will have a good understanding and appreciation of the importance, responsive and efficient asset management for the community. In addition, to be successful for this role, you will have:Essential Criteria:Minimum 2 years experience in a similar role with a geographically spread organisaton.Demonstrated experience with: desktop support, Active Directory, Windows Server, Office 365 and the wider Microsoft StackGeneral knowledge of technical infrastructure from desktop to firewall, including printers, video conferencing systems and other IT related equipmentUnderstanding of ITIL and customer service principlesExperience with JIRA, SCCM & ENTRA ID preferableCommitment to the right of every person to good quality housingCurrent Driver’s LicenceSatisfactory Police and Working With Children’s CheckPlease note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.Click for Position Description AUD Prospect 5082

ICT Technician

  • Contribute to a world without housing poverty
  • Full time permanent role based in Prospect, SA
  • Competitive salary + super + salary packaging + other benefits

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

The Role

This is a hands-on ICT service delivery role, critical to the provision of excellent customer service across CHL.

Key responsibilities include but are not limited to:

  • Provide personalised support on hardware and software problems.
  • Provide desktop, server and application support within Microsoft AD and Office 365 environments and across many technologies.
  • Support Terminal Services, Citrix and AVD environments hosted in the cloud.
  • Assist with installation and configuration of Servers, Networks and other IT equipment.
  • Work with a highly experienced team to maintain a best practice environment.
  • Participate in an on-call roster approximately 1 week in 4.
  • Provide additional appropriate support to wider team and organisation.

This role will require you to be onsite every day to ensure that timely onsite and national support is available.

About You

You will have a good understanding and appreciation of the importance, responsive and efficient asset management for the community. In addition, to be successful for this role, you will have:

Essential Criteria:

  • Minimum 2 years experience in a similar role with a geographically spread organisaton.
  • Demonstrated experience with: desktop support, Active Directory, Windows Server, Office 365 and the wider Microsoft Stack
  • General knowledge of technical infrastructure from desktop to firewall, including printers, video conferencing systems and other IT related equipment
  • Understanding of ITIL and customer service principles
  • Experience with JIRA, SCCM & ENTRA ID preferable
  • Commitment to the right of every person to good quality housing
  • Current Driver’s Licence
  • Satisfactory Police and Working With Children’s Check

Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

To apply online, please click on the appropriate link.

To be considered applicants must respond to the application questions and submit a cover letter and resume. For a confidential conversation about the position please contact Scott Newman, our ICT Service Delivery Manager, scott.newman@chl.org.au 03 9978 9068

We look forward to hearing from you.

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